Aftercare, for your team and your clients.

Support tickets

Every request becomes a ticket

Whatever a client sends from the app reaches your team straight away as a ticket against the right site, with the response time their service plan sets. Reply from the web or the team app and they see it in theirs, with the whole conversation kept in one place.

• Response times set by each client’s service plan
• Emergency requests, with any call-out fee shown up front
• Internal notes and time logged, kept to your team
• Clients who prefer email can still email: it becomes a ticket too

Service delivery

Remote sessions, site visits and preventative maintenance

Fix it remotely where you can and log the time against the plan. Book the engineer where you can’t, and the client sees who is coming and when. Planned maintenance is scheduled from the agreement itself, so the annual service is never the one somebody forgot.

Service agreements

Service agreements and billing

Set out your own tiers: what each one covers and how quickly you respond. Clients accept a proposal online, can see their plan in the app and move up or down when it suits them, and billing runs by Direct Debit without anyone keying it in.

• Proposals clients accept online
• Self-serve upgrades and downgrades in the app
• Automated billing and Direct Debit collection

Accounting

Connects to your accounting software

Invoices and payments flow into the accounting software you already use, so the books match the work without anybody re-keying it.

Your AI tools · on every plan

Ask Claude about your clients, sites and work

Obsrv comes with a fully featured MCP server, so Claude and the other AI assistants your team already uses can work with your aftercare directly. Ask in plain words and get answers from your own tickets, visits and agreements.

• Connects in a minute. Add Obsrv to Claude, or any assistant that supports MCP, and sign in with your Obsrv account.

• Sees what your team sees. Sites, tickets, issues, visits and service plans, live from Obsrv rather than copied out of it.

• Only what you allow. Choose which sites a connection can see, and whether it can make changes or only read.

• Every request recorded. Each thing an assistant asks for is logged in your account.

On Plus and Bespoke · £999 setup, then £99 a month

Your own fully branded Aftercare app

Your own fully managed app in the App Store and Google Play: your name, icon, splash screen and colours, with everything Obsrv Aftercare does inside. We build it, publish it and keep it updated.

• Your icon on your clients’ home screens
• Your splash screen every time it opens
• Your colours, light or dark, throughout
• Published under your name, and kept up to date