Obsrv Aftercare
Aftercare, for your team and your clients.
Built for AV, smart home and control system integrators. Support tickets, remote sessions, site visits, preventative maintenance, service agreements and billing in one place, with an app for your clients and an app for your team.
Looking for the client app? Download Obsrv Aftercare.
For your clients
Their own app, for everything you look after
Your clients download Obsrv Aftercare, or your own branded app, and sign in to their home or building. It’s one place to reach your team, see what their plan covers and keep an eye on how everything is running.
Message or call the team
Report a problem with a photo or video, follow the reply, or call in one tap.
See what’s covered
Their service plan, how quickly you’ll respond, and the other levels they could move to.
Know it’s all working
Live status and any open alarms, where Monitoring is set up.
Maintenance
Services booked and coming up, and when the last one was.
Internet and Wi-Fi
How their connection is doing, and the Wi-Fi networks shared with them.
Who has access
Invite family or staff, and choose what each of them can do.
For your team
Everything behind it, in one platform
On the web and in the team app: every request, visit, agreement and invoice for every site you look after.
Support
Every request becomes a ticket
Whatever a client sends from the app reaches your team straight away as a ticket against the right site, with the response time their service plan sets. Reply from the web or the team app and they see it in theirs, with the whole conversation kept in one place.
- Response times set by each client’s service plan
- Emergency requests, with any call-out fee shown up front
- Internal notes and time logged, kept to your team
- Clients who prefer email can still email: it becomes a ticket too
Your team’s tickets
No sound in the cinema
Harbour House
Reply by 14:30
Gate intercom not ringing
The Boathouse
Visit booked Thu
Add a Wi-Fi point to the garden room
Mill Barn
Quote sent
Heating not responding
Old Rectory
Emergency · on the way
Service delivery
Remote sessions, site visits and preventative maintenance
Fix it remotely where you can and log the time against the plan. Book the engineer where you can’t, and the client sees who is coming and when. Planned maintenance is scheduled from the agreement itself, so the annual service is never the one somebody forgot.
This week
Remote session
Harbour House · projector firmware
25 min, included
Site visit
The Boathouse · Sam Patel
Thu 09:00–11:00
Annual service
Mill Barn · planned maintenance
Fri 10:00
Quarterly check
Old Rectory · planned maintenance
Due next week
Service agreements
Service agreements and billing
Set out your own tiers: what each one covers and how quickly you respond. Clients accept a proposal online, can see their plan in the app and move up or down when it suits them, and billing runs by Direct Debit without anyone keying it in.
- Proposals clients accept online
- Self-serve upgrades and downgrades in the app
- Automated billing and Direct Debit collection
Halden Care
Silver
£29/mo
Downgrade
Gold
£49/mo
Current
Platinum
£99/mo
Upgrade
Harbour House
Upgraded to Platinum
Mill Barn
Proposal accepted
Old Rectory
£49.00 collected
Connects to your accounting software
Invoices and payments flow into the accounting software you already use, so the books match the work without anybody re-keying it.
Included with Signature
Your own fully branded Aftercare app
Your own fully managed app in the App Store and Google Play: your name, icon, splash screen and colours, with everything Obsrv Aftercare does inside. We build it, publish it and keep it updated.
- Your icon on your clients’ home screens
- Your splash screen every time it opens
- Your colours, light or dark, throughout
- Published under your name, and kept up to date
An example: Halden is a made-up integrator.
Pricing
Priced by the sites you look after
Every plan has every Aftercare feature, unlimited users and unlimited client devices. Choose by the number of sites you look after, and add more as you grow.
Core
£199 / month + VAT
50 active sites included
Then £2.50 per additional active site
- Every Aftercare feature
- Unlimited company users
- Unlimited client devices
- The Obsrv Aftercare app for your clients
- Standard support
- Onboarding assistance included
Extended
£499 / month + VAT
200 active sites included
Then £2.50 per additional active site
- Every Aftercare feature
- Unlimited company users
- Unlimited client devices
- The Obsrv Aftercare app for your clients
- Priority support
- Onboarding assistance included
Signature
Your own app£999 / month + VAT
500 active sites included
Then £2.50 per additional active site
- Every Aftercare feature
- Unlimited company users
- Unlimited client devices
- Your own branded app on iOS and Android, fully managed
- Priority support
- Onboarding assistance included
What counts as an active site? Any site with an active service agreement, or any site that uses a support feature (a ticket, remote session, visit or maintenance) during the month. Sites you’re not looking after that month aren’t counted.
Additional active sites are £2.50 a site per month on any plan, and we’ll let you know when moving up a plan would cost you less. All prices exclude VAT.
Obsrv Monitoring · Add-on
Go a step further for your clients and your team
Proactive monitoring on site, with diagnostics and secure remote access, fully integrated with Aftercare. Faults are spotted as they happen, the team can see why, and many are fixed without a visit.
Full IP network scanning
Device identification
Vulnerability detection
Alerts the moment something fails
Remote diagnostics
Secure remote access
From
£499 / year per site + VAT
- On-site hardware included
- £25 of Obsrv AI credit every month
- Multi-year licences available
- On top of any Aftercare plan
Now in early access.
We’re working with a small group of integrators while Obsrv is in early access. If you’d like to join them, or just see how it would work for your business, get in touch with our sales team.
Looking for the client app? Download Obsrv Aftercare.